Cases

  • Concern publishing four papers, several hype locale papers, and two radio stations
  • Approximately 97 million Euro Revenue (2011)
  • Approximately 400 employees

Challenges

To stay innovative and the leading in its region, NordJyske Media needed a better way to channel the knowledge, ideas and initiative of the many employees into new cross-organizational initiatives and work groups.

Solution

To support innovation all the way from idea to executing both technical and organizational underpinnings were put in place. A Podio based innovation platform was developed and introduced to the 600 employees.

To reach everyone paper sheets for the cantina’s trays, roll-ups and stickers informed of the new initiative and how to get involved.

The cross organizational network group secured that change drivers was involved in all parts and on all levels of the company. With criteria for when ideas should be turned into business cases in place, a systematic innovation process was secured.

Mixing both the person proposing the change as well as people with the right professional background to develop the specific idea, a balance between idea ownership and professionalization was struck.

Outcome

In one and a half month a total of 109 ideas was generated, and 8 were implemented.

  • Millimeter-Group delivers and sets up interieur for businesses.
  • They employ 15 joiners, carpenters, electricians etc. to deliver any kind of practical service.
  • MM Group often works together with interieur design companies and together they deliver a full service experience for the customer.

Challenges

1) To support collaboration and knowledge sharing with the design partners so as to offer a seamless full service experience for the customer.

2) All of the company is on-the-road during the day, making it difficult to digitally distribute last minute project changes to everyone involved.

Solution

1) BendixKiel helped Millimeter-Group transition to a radically open business model. We developed an IT infrastructure that aligned with both the needs of the “man in the field”, Millimeter project management staff and also key design partners. Through processes of dialogue, observation, testing and co-coding the values of cooperation was adopted on all levels.

2) BendixKiel created a mobile platform accessible on iPads, notebooks and smartphones alike. The design partners deliver tasks directly to the field workers, who update status and upload pictures and documentation, all in real time. Expenses and time is tracked as well making invoicing a breeze.

Outcome

Liberating data and facilitating direct communications significantly lowered dependency on the project manager.

The field workers can work more independently and informed, Millimeter Group has created an agile workflow and torn down barriers for growth, and their design partners have gotten a level of information that makes their service better, creating economic benefits for all involved.

  • Danish public service Radio station
  • One of two NPR styled “Talk Radio” stations in Denmark
  • Programming is both produced inhouse and externally.

Challenges

Externally based hosts and programming gives the station a constant energy from the outside but also creates some organizational challenges. Specifically the many contributors delivering programming details and descriptions by email to several different managers, who then need to channel these information.

This channeling effort hogged resources originally delegated to other tasks. It also made the flow of information to the website and management dependent on a few middle men, creating a vulnerable situation.

Solution

After an organizational analysis BendixKiel targeted these problematic work flows by setting up a Podio based system in which external contributors delivered and updated the necessary information.

Contributors are guided and automatically reminded which kinds of texts and images they need to supply. We set up a set of routines and Podio filters, so that both the web editors and management gets precisely the overviews relevant for them.

Outcome

Optimizing the flow of information into the organization has erased the need for gathering and structuring information manually, improved the quality of the incoming texts, and reduced the number of back and forth revisions needed to get the information right.

This also serves as a history overview, which is expected to underpin a better organizational learning, e.g. when it comes to the production of textual, descriptive material.

CSE Lab is a place for talented students, graduates, and postdocs to develop and test their ideas and turn them into aspiring businesses. A team of business coaches help the startups develop, adapt and fund their ideas. In a shared office environment the startups work on their ideas.

Challenges

  • Little business to business learning and ressource sharing
  • Ineffectual dissemination of practical information
  • Business coaches have little sense of the day-to-day work of the businesses they coach
  • Meeting room booking only possible on site in a crammed paper calendar

Solution

User and administration demands where mapped  out via interviews, observations and surveys. The Platform architecture was developed in cooperation with thought leaders in the different sections of CSE. Meeting room booking is the cornerstone functionality that drives user traffic.

All formal information is channelled through the new Intranet, and the management team backs the solution by responding to many in-person and email questions in the Intranet.

Outcome

Meeting rooms is now used more, as the digital booking from home has made it easy to delete and reschedule meetings. A greater sense of collegial connection between the startups. Recurring events such as breakfast meetings has flourished. Sharing of information and ressources is common.

Trust combined with knowledge of each others competences has made trading of ressources such as helping with graphics or development a common sight. Administratively there is less “double information work”. Coaching is now better informed by the little challenges and changes that occur in-between coaching sessions.

The WBCSD is a CEO-led organization of forward thinking companies that galvanizes the global business community to create a sustainable future for business, society and the environment.

The council acts as both a thought leader and a facilitating unit so industry leaders take shared action.

Member companies include Novozymes, Bayer, Deutsche Bahn, Bank, Shell, BP, Vodafone, Toyota, Coca-Cola and UPS

Challenges

WCSD is concerting a joint effort to achieve climate and social sustainability goals before 2020. Companies from around the world and from different sectors is coming together to establish what each of them can do and how they can implement the necessary measures in their business. WBCSD needs a platform where all these decision makers can share, access, discuss and agree on which solution proposals to go for. As a member driven organization WBCSD needs to establish a transparent deliberation structure that is nevertheless curated and driven by a central secretariat.

Solution

To help accomplish this complicated task, WBCSD engaged BendixKiel. Through a comprehensive organization analysis, and in close collaboration with internal process consultants, BendixKiel developed a Podio based collaboration setup. Each thematic area group can easily compile and maintain a list of solutions, discuss their potency and vote which path to take. Many climate issues demand cross-sector collaboration and so we built the solution so that it is easy to engage exactly the needed  people in a given solution decision process.

Advantage Media is a full service Digital Marketing agency, placing customers’ ad campaigns across several platforms to achieve the highest response.

Challenges

Advantage Media is a full service Digital Marketing agency, placing customers’ ad campaigns across several platforms to achieve the highest response. The sales department handles all customer communications whether it’s initial canvas calls, closing of campaign deals, follow-ups or customer service.

The growth of Advantage Media made it apparent that silos of sales, production and management was hindering productivity and scalability.

Solution

The new BendixKiel developed CRM is campaign centric instead of department centric. All work from start to finish to additional sales is done in one place. All sales communications is tracked supplying statistical data for better strategic sales decisions. Campaign type, price, deadlines etc. is registered and is readily accessible to the production department. Whenever a campaign is reaching its final stages, production now have a simple tool for sending the lead back to the sales team who in turn can access all campaign details to give a detailed report back to the customer. This smoothening of the process makes sure a timely and qualified feedback is delivered, making opportunities for additional sales.

Outcome

Director and Founder of Advantage Media, Jonas Frederiksen, reports a 20% decrease in time spend on low level management, and a 20% increase in sales productivity. He can now oversee and lead sales and production efforts from anywhere. He plans to tie in the Turkish team to the same Podio CRM, giving him a better sense of their progress, while giving all a better sense of community.

Other great tools